Frequently Asked Questions
Dreamery Lights
How do I charge my Dreamery Lights, and how long does the battery last?
Dreamery Lights are rechargeable via a discreet hidden charging port for a seamless design. Battery life varies depending on the model, but most offer several hours of continuous use on a single charge. Specific details are included in your product’s manual for convenience.
Are the Dreamery Lights safe for children?
Absolutely! Dreamery Lights are crafted from premium, non-toxic, baby-friendly silicone. They’re soft, squishy, and designed to be safe for kids to touch, hold, and enjoy.
Do Dreamery lights come with adjustable brightness settings?
Yes! Dreamery Lights feature three customizable brightness modes: a soft glow for sleeping, a medium light for reading, and a bright setting for evening use. Choose the perfect ambiance for any moment.
What is the best way to clean and care for my Dreamery Light?
To clean your Dreamery Light, simply wipe it gently with a damp, soft cloth. Avoid using harsh chemicals or submerging it in water to preserve its quality and functionality.
Do the Dreamery Lights include a timer function? How does it work?
Yes, the Dreamery Lights have a 30-minute timer that automatically turns off the light, depending on the chosen model. Perfect for bedtime routines. 🌙
Shipping
What is the shipping time and cost?
We offer free worldwide standard shipping on all orders. Delivery times typically range from 5 to 12 workdays, depending on your location.
Do you offer international shipping?
Yes, we ship for FREE to many countries worldwide.
How can I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package online.
Can I change my shipping address after placing an order?
If your order hasn’t been shipped yet, you can update your shipping address by contacting our customer service team as soon as possible.
Returns
What is your return policy?
We offer a 30-day return policy. If you are not satisfied with your purchase, you can return it for a refund or exchange within 30 days of receipt.
How do I initiate a return?
To initiate a return, please contact our customer service team with your order details. They will provide you with return instructions.
How long does it take to process a return?
Once we receive your returned item, it usually takes 3-5 business days to process the refund or exchange.
Do you offer free returns?
We offer free returns for defective or damaged products. For other returns, shipping costs are the responsibility of the customer.
Customer Support
How can I contact customer support?
You can send us mail us: info@noiselessearplugs.com or by using contact form.
What are your customer service hours?
We respond from 8:00 AM to 8:00 PM(CET). Usually it takes up to 20 minutes for us to answer.
How long does it take to receive a response from customer service?
Typically, it takes us up to 20 minutes to respond, but sometimes it may take a bit longer.
Can't find the answer you're looking for?
No worries! Our team is here to help. Contact us and we’ll get back to you as soon as possible with all the answers you need! ✨